We offer a 1 month money back guarantee on your HerpoTherm Cold Sore Device.

Terms of Guarantee

We will not refund your cost of shipping the goods back to us unless agreed with you.

If you wish to claim your money back under our guarantee you must request an RMA Authorisation Numbers from us via our Customer Support Area. You must them write this RMA number on the inside and outside of the parcel you return.

You must also return goods via a Recorded Delivery service. If we do not receive the goods back from you it is your responsibility to make a claim to Royal Mail and we cannot, unfortunately, refund you. So, please ensure you send the goods back to us via a method that gives you adequate compensation.

To request a refund under our guarantee please contact us through our helpdesk system and please ensure you tell us your order ID or your full name and address so we can trace your order.

Once we have received the unit back from you and have satisfied ourselves that you have claimed on the money back guarantee within the valid claim period, we will credit your card or issue a cheque refund depending upon your original payment method, less our original shipping costs/charges.

Once we have issued you with an RMA you must the return the item/s back to us within 14 days. Failure to do this will result in a deduction off your refund for £5.00 to cover our administration costs.
If items are returned after 30 days of the RMA being issued then the guarantee is null and void and no refund will be given.

This policy does not effect your statutory rights as a consumer.

Order Cancellation:

If you cancel your order before it is shipped we reserve the right to deduct 5% off of the total purchase price to cover our credit card costs incurred when you placed your order. If we have stock your credit card is charged and we incur this cost irrespective of whether the goods are shipped or not. If you paid by Debit Card then this amount is £1.00 irrespective of the value of the order.